Technical Support
At IT Professional Services, we take care of IT
for you. That means we are available, day and night, to answer your
questions and take care of any issues you face. We can provide both
remote and on-site technical support for desktops, mobile devices,
servers, network, routers, firewalls and other IT infrastructure.
Our Support Structure
Help Desk
Support on software and hardware provided on an
"as needed", reactive basis by a skilled Help Desk expert to resolve
technical issues.
- Windows workstation troubleshooting and triage
- Internet/Network connectivity
- Desktop peripheral hardware included
- Basic application help and how to
- Issues resolved using remote control
Desk Support
Additional troubleshooting assistance is provided.
If a call can't be resolved, predefined call-escalation processes will
elevate the issue to a desktop support technician. Includes remediation
of issues found via proactive monitoring.
This support is provided remotely or on-site.
- Hardware service and repair
- Software installation
- Patch management
Server and Network Support
This support is provided by a systems or network
engineer.
Emergency IT Support
Service is available 24 hours, 7 days a week to
respond to issues that prevent you from working.
Projects
This support is project-based and performed by
Systems and Network architects and senior engineers to address major
technology initiatives and projects.
|
